Opening hours: 
Bowral and Goulburn:  9.00am – 5.00pm. (Capacity restrictions apply). Moss Vale:  Temporarily Closed. Mittagong:  Temporarily Closed. 
We encourage you to access remote banking options. If you need assistance accessing remote banking our team can be contacted on 4860 4000.

Our ATM network is being updated week commencing 18 October 2021 please see latest news for more information. 

 

 

Problem Resolution

Problems, Complaints and Dispute Resolution

BDCU Alliance Bank has an internal dispute resolution procedure to ensure our members' concerns are dealt with quickly and fairly.

At BDCU Alliance Bank we aim to solve problems and complaints in a friendly and fair manner.

If you feel that you have experienced service from us which is not to your satisfaction, please tell us about it so that we can attempt to fix this for you. We will address your concerns as soon as possible.

Please talk to our staff at your local Centre or, contact our Advice Support Centre on (02) 4860 4000 or send your concerns to us in writing.

 

External Dispute Resolution Scheme

If you are not satisfied with the response provided you have the option to refer your complaint to the relevant external dispute resolution scheme.

We are a member of the Australian Financial Complaints Authority (AFCA).

AFCA provides fair and independent financial services complaint resolution that is free to consumers. You can contact AFCA at:

In writing to: GPO Box 3, Melbourne VIC 3001

Telephone: 1800 931 678

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: www.afca.org.au

Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances expire.

Make a Complaint

If you would like to make a complaint, please email This email address is being protected from spambots. You need JavaScript enabled to view it. detailing your complaint. 

 

 

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