Member Update: Please note - Bowral and Goulburn Centres are open. Moss Vale Centre open with revised hours (9.30 am  - 4.30 pm, closed 1pm - 2pm)  and Mittagong is open with revised hours as a cashless business banking centre (9.00am - 5.00 pm, closed 11.30am - 12.30 pm). All remote banking options are available and our team can be contacted on 02 4860 4000. 

Lost or Stolen Card

What if my card is lost or stolen, or I notice unauthorised transactions?

If your card is lost or stolen, or you believe your account has been compromised, call us during business hours (Monday – Friday, 9am – 5pm) as soon as possible on (02) 4860 4000. Outside of these hours call the Lost/Stolen Redicard/Visa hotline Australia wide:

  • Toll free: 1800 648 027
  • Fraud line: 1300 705 750
  • From overseas: +61 2 8299 9101

Don’t forget, if you use the Mobile Banking App you can lock your card while you look for it!

We are here to help