If you're a BDCU Member who has been affected by the bushfires, we encourage you to call (02) 4860 4000 for emergency assistance. We have a package to help you out. If you are insured by Vero, their Disaster Claims Line can be reached on 1800 132 223. If you would like to donate directly to your local RFS, you can at any BDCU Alliance Bank Centre or call (02) 4860 4000.

Lost or Stolen Card

What if my card is lost or stolen, or I notice unauthorised transactions?

If your card is lost or stolen, or you believe your account has been compromised, call us during business hours (Monday – Friday, 9am – 5pm) as soon as possible on (02) 4860 4000. Outside of these hours call the Lost/Stolen Redicard/Visa hotline Australia wide:

Toll free: 1800 648 027
Fraud line: 1300 705 750
From overseas: +61 2 8299 9101

Don’t forget, if you use the Mobile Banking App you can lock your card while you look for it!

We are here to help

© BDCU Alliance Bank is a trade mark of Bendigo Bank BDCU Limited ACN 087 649 787 (BDCU) is an agent of Bendigo and Adelaide Bank Limited (Bendigo Bank) ACN 068 049 178 AFSL/Australian Credit Licence 237879 in the distribution of BDCU Alliance Bank® branded products and services. BDCU also has arrangements with other third parties as detailed in the Financial Services Guide. BDCU Alliance Bank® branded deposits and loans are deposits and loans of Bendigo Bank. This Website provides general advice only and information has been prepared without taking into account you objectives, financial situation or needs. We recommend that you seek independent advice before making any decisions based on this information. Consider the relevant Disclosure Documents, which includes terms and conditions for the various BDCU Alliance Bank ®products and services as this information is relevant when deciding whether to acquire or hold a BDCU Alliance Bank® product. By accessing and viewing this website you accept and agree to be bound by the Terms of Use of the site.

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