Opening hours: 
Bowral and Goulburn:  9.00am – 5.00pm. (Capacity restrictions apply). Moss Vale:  Temporarily Closed. Mittagong:  Temporarily Closed. 
During the current statewide lockdown we encourage you to access remote banking options. If you need assistance accessing remote banking our team can be contacted on 4860 4000.

 

 

Financial Hardship

We understand there may be times when your personal circumstances change. You may experience an unexpected event or changes outside of your control like losing your job, suffering an illness or injury, being affected by a natural disaster,  downturn in your business or issues relating to Covid 19. .

As a result, if you can’t afford the minimum repayment on your loan or credit card, and would like us to consider if we can provide financial difficulty assistance, please contact us immediately. The sooner you contact us the sooner we can try to help you.

In many instances help can be provided quickly and efficiently over the phone.

Otherwise we may need to do a more detailed assessment of your personal and financial circumstances to identify how we might be able to help further.

Financial difficulty assistance is available to you, whether you are an individual, joint account holder, guarantor or small business customer. If you have a joint account and are experiencing financial difficulty, we can assist you individually if you request it.

If you’re experiencing financial hardship please contact our Member Service Team on 02 4860 4000 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

We’re here to help.

 

Helping members in financial hardship

We understand there may be times when your personal circumstances change. Perhaps you have lost your job, suffered an illness or injury or have been impacted by a natural disaster. If as a result you cannot afford the minimum repayment on your home loan, personal loan or credit card, and you would like us to consider if we can provide you with financial difficulty assistance, then please contact us immediately. The sooner you contact us the sooner we can try and help you.

In many instances a temporary arrangement can be made quickly and efficiently over the phone.

Alternatively we may need to complete a more detailed assessment of your personal and financial circumstances to identify how we may be able to help you.

Financial Difficulty assistance is available to you. whether you are an individual, joint account holder. guarantor or small business customer. If you have a joint account and you are experiencing financial difficulty, we can assist you individually if you request it. 

If you would like to apply for assistance, please contact our Member Comms team or pop into your local Advice Centre.

FAQs

We are here to help