Opening hours: 
Bowral and Goulburn:  9.00am – 5.00pm. (Capacity restrictions apply). Moss Vale:  Temporarily Closed. Mittagong:  Temporarily Closed. 
We encourage you to access remote banking options. If you need assistance accessing remote banking our team can be contacted on 4860 4000.

Our ATM network is being updated week commencing 18 October 2021 please see latest news for more information. 

 

 

Frequently Asked Questions

Dispute a Transaction

Do you have a transaction you don’t recognise?

If you wish to dispute a transaction on your card, you should do this as soon as possible and in accordance with the timeline for your Card.

Disputing a Transaction

  • Print and complete the Disputed Transaction Form
  • Download, print and scan any documents and receipts.
  • Return the form and documents to us.
  • We will investigate and let you know once resolved.

Getting the form back to us

  • Hand it in at any branch
  • Download, print and scan any documents and receipts.
  • Email it to us This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Fax it yo us (02) 4860 4013
  • Mail it to PO Box 2215 Bowral NSW 2576

Download a Disputed Transaction Form

We are here to help