Looking for some help? Select the topic below to view our frequently asked questions.

You can close an account by contacting your nearest BDCU Alliance Bank branch.

Before closing your account, please ensure any outstanding cheques have been presented and all periodic payments and direct debits are cancelled.

If the account has a credit balance, you will be asked to provide details of where and how you would like the funds disbursed.

If the account has a debit balance, you will need to pay the amount plus any accrued charges to the bank before closing the account.

For more information about how to close an account:

Insurance

To cancel an Insurance Policy, please contact your nearest nearest BDCU Alliance Bank branch and request cancellation of your Policy.

For more information about how to cancel your Policy:

Credit Cards

You can cancel your Credit Card by contacting your nearest nearest BDCU Alliance Bank branch.

For more information about how to cancel your Credit Card:

Do you have a transaction you don’t recognise?

If you wish to dispute a transaction on your card, you should do this as soon as possible and in accordance with the timeline for your Card.

Disputing a Transaction

  • Print and complete the Disputed Transaction Form
  • Download, print and scan any documents and receipts.
  • Return the form and documents to us.
  • We will investigate and let you know once resolved.

Getting the form back to us

  • Hand it in at any branch
  • Download, print and scan any documents and receipts.
  • Email it to us This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Fax it yo us (02) 4860 4013
  • Mail it to PO Box 2215 Bowral NSW 2576

Download a Disputed Transaction Form

For information on International Transfers click here.

What is Verified by Visa?

A free service designed to ensure you're protected while shopping online with your Visa card.

How does it work?

A growing number of merchants worldwide offer Verified by Visa. As you make purchases with these merchants online Verified by Visa assesses the risk of the transaction based on a number of factors. In some instances you may be asked to confirm some personal details so that we can be sure your card isn't being used without your permission.

Registration

BDCU automatically registers your card for Verified by Visa before it's issued and existing cards are registered as part of the Verified by Visa service.

To find out more call us on 1300 367 500 or drop into your local Advice Centre.

We are here to help