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  How do I set up a direct debit?
  • Login to internet banking
  • Select payments and then transfer money
  • Complete the transfer money form
  • Select recurring then choose the frequency
  • Enter a start date
  • Choose end date, end after or no end date
  How do I activate my card?
  • All cards can be activated by calling us on (02) 4860 4000 or by visiting your local Advice Centre
  • Your Visa or debit card can be activated online through internet banking.
  How can I view my statements?
  • Online is the easiest way to view your statements. Opt in to online statements through online banking by updating your preferences in account options.
  • If you are a business you can view your statements online. Call us on (02) 4860 4000 to set up a separate login.
  • You can also receive your statements the old fashioned way by post.
  How can I pay my credit card bill?

On the first page of your credit card bill it lists all credit card payment methods. You can:

  • 1. Transfer from your BDCU Alliance Bank account, logon to internet banking and transfer your money from your BDCU Alliance Bank account to your credit card account
  • 2. Direct debit, set up a monthly direct debit and your bill will be paid automatically from your nominated BDCU Alliance Bank account. See how to set up a direct debit (link to direct debit FAQ), pop into your local Advice Centre or call our Member Comms team on (02) 4860 4000.
  • 3. Phone banking, call us on 1300 367 500
  • 4. Pay by mail, simply fill out the slip at the bottom of your credit card bill and post to PO Box 2215 Bowral NSW 2576
  Can I choose my own pin?

Pop into your local Advice Centre to change your pin, if you have already activated your card you can change your pin at any rediATM. You can locate your nearest rediATM here

  What do I do if my card is lost or stolen?
  • If you have the app you can lock your card temporarily while you look for it and unlock it after you have found it. If it is lost or stolen, you can report it through the app, click lost or stolen
  • If you do not have the app, get in touch during business hours or via the Redicard HOTLINE at any time on 1800 648 027 or +61 2 8299 9101 if overseas.
  I think there has been fraudulent transactions on my card. What do I do?
  • If you think there has been fraudulent transactions call us as soon as possible on (02) 4860 4000 during opening hours (Mon-Fri 9am-5pm), outside of these hours call Redicard HOTLINE 1800 648 027 or +61 2 8299 9101 if overseas.
  • Tip: Trust your instincts, if you think something doesn’t feel right call us and we will help you through it.
  Can I have additional cardholders on my cards and credit card?

Yes, pop in to your nearest Advice Centre, call us on (02) 4860 4000 or send us an email memberservice@bdcualliancebank.com.au and we will sort it for you.

  Will my card work overseas?

Yes, your card will work overseas. Let us know so we can advise our card security team to allow your card to work in another country.

  What is microchip technology?

The microchip is a smart chip and appears as a gold or silver square embedded on the front left hand side of your card. Like the magnetic stripe on the back of current Visa cards, the embedded chip stores your account details, your account name, number and account expiry date. This technology is improved security for protection against counterfeiting, card skimming and other fraudulent use.

  How do I reduce my credit card limit, change or cancel my Visa card?

Call us on (02) 4860 4000, pop into your local Advice Centre or email memberservice@bdcualliancebank.com.au

Please note that all requests will be assessed and subject to approval. The bank may contact the customer if necessary to seek clarification if the instructions provided are unclear. BDCU Alliance Bank is not obliged to reduce the limit below any specified minimum credit limits. Terms and conditions apply and are available on request. 

 

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