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SCAMwatch is a government website set up to help Australian consumers and businesses recognise, avoid and report scams.

One well-known telephone scam has been around for a long time, but it changes according to current events, making it less easy to identify.

Often, scammers ring requesting donations for disaster relief. It can be tempting to give account details when a catastrophe strikes and you want to help. You may even be offered money. A person may request your banking information in order to give you an alleged refund or credit for some reason.

In some cases, the person on the phone may already know your financial institution. They may request your BSB and account number. There are many ways a scammer can access this kind of information, including door-to-door surveys, offers, your computer, and your letterbox, so it is important to be security-conscious.

Please be aware that BDCU will never call you to ask for any personal account details or access codes. If you are unsure who you are speaking to, call them back on their publicly listed phone number.

How to protect yourself

Almost everyone will be approached by a scammer at some stage. Some scams are very easy to spot while other scams may appear to be genuine offers or bargains. Scams can even take place without you doing anything at all.

Most scams need you to do something before they can work. You may send money to someone based on a promise that turns out to be false. You may give your personal details to people who turn out to be scammers. Some scams rely on you agreeing to deals without getting advice first or buying a product without checking it out properly.

The simple tips and samples below will help you protect yourself and your family from scams. Scams can cost people a lot of money and cause a great deal of distress. By following these simple tips, you can protect yourself against scams.

For more information on scams and different types of scams visit SCAMwatch and report all scam calls to SCAMwatch. This can be done online and can be anonymous if you wish. The site covers such things as golden rules, protect your identity, sending and transferring money, telephone traps, suspicious or unsolicited offers sent by email or SMS, Internet tips

If you have any concerns or questions, please speak to your local Advice Centre staff or call us on 02 4860 4000.

To learn more about security check out our tips and strategies on how to stay safe here.

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