We're here for you. If you have been affected by the current situation, we encourage you to call (02) 4860 4000 for emergency assistance. 

Latest News

Supporting our members during Coronavirus (COVID-19)

The wellbeing of our members, staff and community is of the utmost importance to us, and we are committed to ensuring we take every precaution to keep our members and employees safe during this time.

No matter what happens, we have planned to be here for you during Coronavirus, and will continue to provide banking support as normal for all our personal and business members. 

Ways to bank during Coronavirus

Our BDCU Alliance Bank Centres in Bowral and Goulburn are still open for business, and Moss Vale and Mittagong are temporarily closed. In the event that you need to do your banking from the comfort of your own home, there are lots of ways you can:

  • Bank online: Using online internet banking or the BDCU Alliance Banking App.
  • Talk to a member of our personal or business banking team: (02) 4860 4000 9am-6.30pm Monday to Friday
  • Bank 24/7 via phone banking: 1300 367 500
  • Email us: If your matter isn't urgent contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

If you need help with accessing the above remote online banking services, please call us on (02) 4860 4000.

How BDCU is responding

We are closely monitoring the situation and taking advice from the Australian Heath Authorities , and we have taken preventative hygiene measures to keep our members and customers safe. We are also working with our Alliance Partner, Bendigo and Adelaide Bank, to leaverage their resources and protections, including the existing Australian Government Guarantee. 

To find out more, please read the email from our CEO to our members.

Experiencing financial difficulty?

If you or your business is facing financial difficulty we are here to help. Please call our Member Service Team on (02) 4860 4000.

Also, check out the Australian Government's financial assistance package that may benefit you. 

We are here to help