BDCU - Important Information

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Problem Resolution

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Problems, Complaints and Dispute Resolution

BDCU Alliance Bank has an internal dispute resolution procedure to ensure our members' concerns are dealt with quickly and fairly.

At BDCU Alliance Bank we aim to solve problems and complaints in a friendly and fair manner.

If you feel that you have experienced service from us which is not to your satisfaction, please tell us about it so that we can attempt to fix this for you. We will address your concerns as soon as possible.

Please talk to our staff at your local Centre or, contact our Advice Support Centre on 02 4860 4000 or send your concerns to us in writing.

For more information, please read our Problem and Complaints Resolution Guide.

External dispute resolution provider
If you are not satisfied with the response received from us, or you feel that we are taking too long to resolve your concerns, you may refer the matter to our External Dispute Resolution (EDR) provider.

BDCU Alliance Bank is a member of the Financial Ombudsman Service (FOS). FOS is an EDR provider approved by the Australian Securities & Investments Commission (ASIC).

The contact details for FOS are as follows:
Financial Ombudsman Service
GPO Box 3
Melbourne VIC 3001
Telephone: 1300 780 808
Facsimile: 03 9613 63 99
Website: www.fos.org.au

Make a Complaint

If you would like to make a complaint, please email memberservice@bdcualliancebank.com.au detailing your complaint. 


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