Helping Members in Financial Hardship
We understand there may be times when your personal circumstances change. Perhaps you have lost your job, suffered an illness or injury or have been impacted by a natural disaster.
If as a result you cannot afford the minimum repayment on your home loan, personal loan or credit card, and you would like us to consider if we can provide you with financial difficulty assistance, then please contact us immediately.
In many instances a temporary arrangement can be made quickly and efficiently over the phone.
Alternatively we may need to complete a more detailed assessment of your personal and financial circumstances to identify how we may be able to help you.
If you would like to apply for assistance, please contact our dedicated team.
Contact the BDCU Alliance Bank financial hardship team:
|Phone:||02 4860 4000|
|Postal address:||PO Box 2215 Bowral NSW 2576|
|What are some assistance options?|
The options available will depend on your personal circumstances and financial situation. Some of these may include:
|What is the application process?|
If you think you are, or will be, unable to meet your debt obligations please contact us as soon as possible. Depending on your situation we may be able to enter into a temporary arrangement quickly and efficiently over the phone.
|How will we assess your application for financial difficulty assistance?|
Our dedicated team will contact you and will take into account the following types of factors when assessing your request:
|How will we confirm the arrangement?|
We will confirm the details with you verbally and/or in writing. You will need to ensure that you meet the terms of the arrangement. If you are subsequently unable to meet these terms, you should contact us as soon as possible to discuss your situation.
|What happens if my application is declined?|
|There may be a number of reasons why we decide not to provide financial difficulty assistance. If this is the case the reason for this decision will be explained to you in writing. We will also seek to discuss the next steps we will take and other available options with you.|
|Other useful resources|
If you are experiencing financial difficulty, there are a range of useful resources available to you, including:
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